Returns & Exchanges
Our hassle-free return policy ensures your complete satisfaction
Return Policy Overview
We want you to love your purchase from Indiana Beauty Empire. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.
What Can Be Returned
Unused products in original packaging with all tags attached. Products must be in resalable condition.
What Cannot Be Returned
Used products, custom orders, clearance items, and products damaged due to customer mishandling.
Return Timeframes
Standard Returns
30 days from delivery date for a full refund to original payment method.
Exchanges
30 days from delivery date for size, color, or style exchanges.
Store Credit
45 days from delivery date for store credit on non-returnable items.
How to Return
Follow these simple steps to process your return:
Request Return Authorization
Contact our customer service at admin@indianahairempire.com or call +4407511665156 to get your Return Authorization Number (RAN).
Prepare Your Package
Include the original packing slip, mark your RAN clearly on the outside of the package, and ensure items are in original condition with all tags.
Ship Your Return
Use a trackable shipping method and insure your package. We recommend keeping your tracking number until the return is processed.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days. You'll receive an email confirmation.
Return Reasons & Conditions
✅ Damaged or Defective Items
We cover return shipping costs and issue a full refund or replacement. Contact us within 7 days of delivery.
✅ Wrong Item Received
We cover return shipping costs and send the correct item immediately upon receiving the return.
⏱️ Change of Mind
Customer is responsible for return shipping costs. Refund issued minus shipping fees after inspection.
❌ Used or Altered Items
Not eligible for return. Products must be in original, unused condition with all tags attached.
Return Shipping Address
Please ship your return to the following address. Remember to include your Return Authorization Number (RAN) on the package.
Indiana Beauty Empire Returns Department
United Kingdom
Phone: +4407511665156
Email: admin@indianahairempire.com
We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.
Need Help with Your Return?
Our customer service team is here to help with any return or exchange questions.
admin@indianahairempire.com
+4407511665156
Frequently Asked Questions
How long does it take to process my refund?
Once we receive your return, it takes 5-7 business days to process. Refunds typically appear on your original payment method within 3-10 business days after processing, depending on your bank or card issuer.
Can I exchange an item instead of returning it?
Yes! Please indicate you'd like an exchange when requesting your Return Authorization. We'll ship the replacement item once we receive your return. If there's a price difference, we'll either refund or charge the difference.
What if I received a damaged item?
Contact us immediately at admin@indianahairempire.com with photos of the damage. We'll send a replacement right away and provide a prepaid return label for the damaged item.
Do I need the original packaging?
Yes, items must be returned in their original packaging with all tags, certificates, and accessories included. Items returned without original packaging may be subject to a restocking fee.
Last Updated: June 11, 2026
All returns are subject to inspection upon receipt. Indiana Beauty Empire reserves the right to deny returns that don't meet our policy requirements.