Shipping Policy
Information about our shipping methods, delivery times, and policies
Shipping Methods & Costs
We offer several shipping options to meet your needs. All orders are processed within 1-2 business days.
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $10 |
| Express Shipping | 2-3 business days | $20 |
| Overnight Shipping | 1-2 business days | $30 |
| Free Shipping | 5-7 business days | FREE on orders over $100 |
🎉 Free Shipping Alert!
You qualify for free standard shipping on all orders over $100. The free shipping option will be automatically applied at checkout.
Processing & Delivery Times
Here's what to expect after placing your order:
Order Processing
1-2 Business Days
Standard Shipping
5-7 Business Days
Express Shipping
2-3 Business Days
Note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or high volume periods. Weekends and holidays are not considered business days.
Shipping Destinations
We currently ship to the following locations:
- United States: All 50 states (including Alaska and Hawaii)
- International: Available for select countries
For international orders, please note:
- Additional shipping charges may apply
- Customs duties and taxes are the responsibility of the recipient
- Delivery times may be longer (7-21 business days)
- Some product restrictions may apply based on destination country
Order Tracking
Once your order ships, you'll receive a confirmation email with:
- Shipping confirmation and tracking number
- Estimated delivery date
- Link to track your package
- Carrier information (USPS, UPS, or FedEx)
📱 Track Your Order
You can track your order by:
- Clicking the tracking link in your shipping confirmation email
- Logging into your account on our website
- Using the carrier's website with your tracking number
Important Information
Address Accuracy: Please ensure your shipping address is correct. We're not responsible for orders shipped to incorrect addresses provided by the customer.
Delivery Attempts: Carriers typically make 1-3 delivery attempts. If unsuccessful, packages will be returned to our facility.
Undeliverable Packages: If a package is returned as undeliverable, we'll contact you to arrange reshipping (additional fees may apply).
Signature Required: Orders over $300 require a signature upon delivery for security purposes.
Frequently Asked Questions
Q: When will my order ship?
Most orders ship within 1-2 business days. You'll receive a shipping confirmation email with tracking information once it's on its way.
Q: Can I change my shipping address after ordering?
Address changes can only be made if the order hasn't shipped yet. Contact us immediately at admin@indianahairempire.com or call +4407511665156.
Q: What if my package is lost or damaged?
Contact us within 30 days of delivery for lost or damaged packages. We'll work with the carrier to resolve the issue and send a replacement if necessary.
Q: Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes via USPS. Please note that express and overnight shipping are not available for P.O. box addresses.
Need Help with Shipping?
Contact our customer service team for assistance with your order.
admin@indianahairempire.com +4407511665156
Last Updated: June 11, 2026
Shipping rates and times are subject to change without notice.